Jesmonite products are composite materials, a combination of a reactive mineral base and a pure water based acrylic resin.

As a basic rule liquid containers should be kept well sealed to prevent water evaporation and skin forming. They should be stored at a constant temperature between 5°C– 25°C and used within 12 months. Freezing must be avoided. Base should be kept dry and stored at 5°C – 25°C.

Jesmonite products are supplied as a 2 pack kit, containing a reactive mineral base and a pure water based acrylic liquid. To mix the two compounds together you will require a Jesmonite High-shear Mixing Blade. High-shear Mixing Blades are essential for the proper mixing of all Jesmonite composite materials. They are specifically designed for adding Jesmonite Base into Jesmonite Liquids. The mixing action reduces air bubbles and ensures that the mix is smooth and free from lumps. Two sizes are available, 65mm and 105mm for different mix sizes. They are made from stainless steel, and will attach to all conventional drills

All Jesmonite products are water-based, non-solvent and contain low VOCs. General safety precautions should be taken when using Jesmonite products:

• Avoid eye contact, rinse with water if necessary.
• Avoid prolonged skin contact, rinse with water.
• Avoid inhaling dust.
• Do not eat Jesmonite products.
• While setting/curing, the product can become hot. Do not attempt to coat or cast any body part using Jesmonite products.

Jesmonite products have been tested in accordance with EN 13501-1 under the harmonised Euroclass System of reaction to fire performance of building products which has been adopted by countries across Europe.

Jesmonite materials are non-solvent and contain zero VOCs, however, please be aware that we have not tested any Jesmonite products for food safety.

Jesmonite material solutions can be used for decorative tableware; however, we would not recommend you place food or liquids onto the finished Jesmonite products.

Jesmonite products can be broken down into two categories; Acrylic Modified Gypsum Composites and Acrylic Modified Cementitious Composites (PGRC)

Jesmonite liquid pigments can be stored for up to 24 months.

It is not advised to use Jesmonite in either of these.

To remove air pockets on the Jesmonite material surface we would always recommend you brush a 1-2mm first layer of mixture into the mould first, before backing up with further Jesmonite material. The brushing technique will push out and remove air pockets. You can also vibrate the first layer of mixture to help the air escape from the surface.

Jesmonite AC100 is an Acrylic Modified Gypsum Composite compared to Jesmonite AC730 which is an Acrylic Modified Cementitious Composite. Jesmonite AC100 contains gypsum and is designed to replicate very fine surface detail and Jesmonite AC730 contains decorative aggregates and is designed to replicate concrete and stone surfaces.

Jesmonite AC100 has a faster setting time and a less viscous pour, whereas the AC730 has a longer setting time and a viscosity similar to concrete.

The AC730 line has a more stone-like finish and comes in multiple different shades/styles. Once cured, it is recommended to etch the finished piece in a Jesmonite Acid Etch or a brick cleaner equivalent if Acid Etch is not available.

For casting Jesmonite AC100, every 1,000ml of mould volume will require 1,750g of complete mixed Jesmonite AC100 (1,750g Jesmonite AC100 = 1000ml).

For casting Jesmonite AC730, every 1,000ml of mould volume will require 1,850g of complete mixed Jesmonite AC730 (1,850g Jesmonite AC730= 1000ml).

Jesmonite AC100 and AC730 cured surfaces can be sanded using a variety of sandpaper grades to achieve a range of different surface appearances and textures. Most users will start with a coarse sandpaper and then move onto a fine sandpaper grade for finer finishing. The sanding process can be done by hand or with a power sander.

To clean the moulds after use, rinse with warm soapy water, and dry thoroughly before using again.

Jesmonite products are used within a wide range of decorative markets including craft, tableware, artwork, sculpture, lighting, furniture, marine vessels, film sets, architectural elements and cladding panels

The most appropriate Jesmonite sealer for home ornaments would be Jesmonite Acrylic Sealer. Jesmonite Acrylic Sealer is a pure acrylic coating. It is durable, flexible, and UV resistant.

All Jesmonite products can be pigmented to any colour required when used in conjunction with the Jesmonite Paste Pigments. Please be aware that the Jesmonite Liquid Pigments are not fully UV stable and are not designed for external use, we recommend you use them for internal projects only.

The Jesmonite Paste Pigments are intermixable and can be mixed together to create any colour required. Pigments must be added to Jesmonite Liquids by weight before the Base is added and mixing commences. Pigments are added at a maximum of 2% by weight of the total mix, or 20grams/kilo of total mix (Base and Liquids). 20 grams will produce a strong, saturated colour. For lighter colours simply reduce the addition rate until the desired colour is achieved.

High grade silicone moulds are predominantly used in conjunction with Jesmonite products due to the silicone offering high levels of flexibility whilst achieving increased ease of de-mould and fine detail replication. Rigid mould compounds including plaster, Jesmonite, GRP, metal, wood, and glass can be used in conjunction with Jesmonite products, however the mould surface would require a release wax/agent to be applied to assist the de-mould of cured Jesmonite products.

Jesmonite products can be pigmented to any colour reference. Jesmonite can also mimic any texture and reproduce the effect of materials such as stone, metal, wood, leather and fabric.

To bond cured Jesmonite materials you would need to investigate either an epoxy based adhesive or PU based adhesive. Most of our clients find that the 2 pack epoxy adhesives are stronger than the 1 pack adhesives.

We have not yet come across burn proof sealers, there may be something viable on the market, but they would need to investigate further and run their own tests.

We wouldn’t recommend placing Jesmonite products within a kiln or above 80 °C.

Orders are considered complete once checkout is finished, so please double-check your cart before placing your order. We are unable to add or exchange items on an existing order. 

If you need to remove an item from your order, it will be subject to our Refund Policy. If you need a different or additional item, please place a new order. 

Orders are non-refundable once placed. Cancellations are not possible once a product has entered the shipping process and are subject to our return policy. FTC Creative, at our sole discretion, may authorize the cancellation of an unshipped order provided we are able to process the cancellation before it enters the shipping process. Should a cancellation be accepted, cancelled orders are reimbursed in the form of a gift card / store credit. All gift cards are issued in US Dollars. Requests for a cancellation with a refund are subject to our return policy.

Please email hello@ftccreative.com with your order number and a photo of the incorrect item you received. Our team will help get it sorted out.

Please email hello@ftccreative.com with your order number and let us know which item is missing. If possible, please include a photo of the package and the items you received.

Yes. Heavier orders may be divided into multiple packages for safer and more efficient shipping. Your order may also be split between our Tempe, Arizona, and Auburn, Washington, warehouses depending on product availability. 

If you receive multiple tracking numbers, your packages may arrive at different times. 

We offer a wholesale ordering program for qualifying businesses. To learn more about wholesale ordering and tax-exempt purchases, please contact our sales team at sales@ftccreative.com. 

Yes! We offer a wholesale ordering program for businesses interested in purchasing larger quantities and/or reselling Jesmonite® products. Please contact our sales team at sales@ftccreative.com to learn more.

Please refer to our Returns Policy for information about eligibility, requirements, and how to request a return or exchange.

We ship throughout the United States, including Alaska, Hawaii, and Puerto Rico. We also ship internationally to Canada.

Shipping rates are calculated at checkout based on your order and destination. You will be able to select from available carriers and delivery options before completing your purchase.

Shipping costs are based in part on the weight of your order.Jesmonite® kits vary significantly in size, and our largest kits can weigh more than 70 pounds. Heavier orders will have higher shipping costs as a result.

We aim to ship orders place before12:00 PM Pacific Time, Monday through Friday, the same business day. Orders placed after 2:00 PM or on Saturday or Sunday we aim to ship the following business day.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Jesmonite® liquids and pigments are temperature-sensitive and must not freeze, as freezing temperatures can permanently damage the product. During colder months, we strongly recommend selecting a shipping method with a transit time of two days or less, and accounting for weekends and holidays, when carriers do not move packages and transit times may be extended. Customers should consider temperatures along the entire shipping route, not just at the delivery destination. 

For orders shipping to or through cold-weather regions, Cold Weather Protection (heat packs) are available for purchase at checkout. If your order may be exposed to freezing temperatures at any point during transit or delivery, it is the customer’s responsibility to purchase a heat pack. Orders shipped without cold weather protection are shipped at the customer’s risk. 

Customers are responsible for monitoring tracking information and ensuring packages are brought indoors immediately upon delivery. FTC Creative is not responsible for damage caused by delayed retrieval or exposure to outdoor temperatures after delivery. 

If a shipment has been exposed to cold temperatures, products should be allowed to return to room temperature for at least 24 hours before use. Jesmonite® should not be used while cold or partially frozen. 

Orders ship from Auburn, Washington and/or Tempe, AZ and transit conditions may vary significantly depending on destination and carrier routing. 

By placing an order during cold weather conditions, including freezing temperatures anywhere along the shipping route, the customer acknowledges and accepts the risk of freezing during transit or after delivery. FTC Creative is not responsible for damage caused by freezing, and frozen products are not eligible for replacement or refund, particularly when Cold Weather Protection was not purchased. 

Damage due to freezing is not covered by shipping insurance, except in rare cases where a carrier-caused delay is documented and verified. 

Heavy orders may be divided into multiple packages for safer and more efficient shipping. In some cases, your order may also be fulfilled from both of our warehouse locations.If your order has multiple tracking numbers, be sure to track each package separately.

Free shipping may occasionally be offered as part of a special promotion. Sign up for our newsletter to stay informed about free shipping offers, sales, and other promotions.

Yes. We currently offer international shipping to Canada.

Delivery times depend on the carrier and shipping service you select at checkout. Estimated delivery timelines will be displayed with the available shipping options.

Yes. Warehouse Pickup is available from our warehouses in Tempe, Arizona, and Auburn, Washington. Please email hello@ftccreative.com to coordinate a pickup order. 

Warehouse Pickup orders must be picked up within 30 calendar days of being ready. Orders not picked up within this timeline will be cancelled and refunded, less payment processing fees and a 10% restocking fee (minimum $10). 

Please emailhello@ftccreative.comwith your order number and details about the situation. Our team can review the shipment and, if necessary, start a claim with the carrier on your behalf.

We are pleased to include the following insurance in our shipments to you at no additional charge: 

• $0 - $100 USD: In-transit damage & in-transit loss. 
• $100+ USD:  In-transit damage, in-transit loss, & theft. 

Retain all packaging including shipping labels and outer shipping cartons until you have confirmed your entire order has been received in good order. Shipping insurance is void if any packaging or shipping label(s) are discarded or destroyed. 

Upon receipt of your order, you must immediately carefully check the contents to ensure that you have received everything you have ordered. The outer packaging and shipping labels are required by the insurance providers in order for us to make a claim for any in-transit damage or loss of an item within the package. 

Should an order arrive having been damaged and/or pilfered in transit, please accept the package and indicate to the courier that it was damaged upon receipt. Do not discard the packaging or destroy the shipping label. Immediately contact us at hello@ftccreative.com with photos of the condition in which the package was received (before opening) along with photos of the condition of all of the contents.  

Do not refuse damaged packages - shipping insurance does not cover return shipping fees due to refusal. By refusing a package, you are waiving your eligibility for replacement and you accept responsibility for return shipping charges. Packages returned to us due to refusal will be refunded, less shipping fees (both directions), credit card processing fees, and a 20% restocking fee (minimum restocking fee $10 USD). Processing of refused packages may take up to 30 business days as carriers may take time to bill for the return shipping. Please see our Refund Policy for full details. 

Should a package be damaged or lost in transit, contact us immediately. For packages lost in transit, insurance providers may require that we wait 7 days from the planned delivery date to file a claim.  

For loss due to theft (i.e. porch pirates), a police report may be required. Theft insurance is not included for packages under $100 USD. 

To be eligible for insurance coverage, you must report any issues within 10 calendar days of delivery. 

In the case of non-delivery, you must contact us within 10 days of the last carrier tracking update or delivery update. 

Any issues related to inaccuracies or mistakes in address entry are not covered by shipping insurance and are your responsibility. 

We want to make sure you're happy with your purchase. To ensure we can best assist, you must report any issues or problems with an order (including but not limited to missing, damaged, defective, wrong item) no later than 10 calendar days of delivery / last package tracking update / or package delivered status by emailing hello@ftccreative.com. 

Expedited shipping may be available through select carriers. If expedited shipping is available for your order and destination, you will see it as an option at checkout.